1. About Raian
Raian ("we", "us", or "our") provides tooling to create, deploy, and manage conversational and automation bots. These Terms govern all access to, and use of, our websites, applications, APIs, documentation, and related services (collectively, the "Services").
2. Eligibility & Account Responsibilities
- You must be at least 18 years old and legally capable of entering binding contracts.
- You are responsible for the accuracy of the information you provide when creating or updating your account.
- You must keep your credentials confidential and immediately notify us of any unauthorised use.
- You are responsible for all activities that occur under your account, including by authorised team members.
3. Use of the Services
You may use the Services solely for lawful business purposes and in accordance with these Terms, our documentation, and any policies we publish. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with reasonable notice where practicable.
4. Acceptable Use
You agree not to, and will not allow third parties to:
- Reverse engineer, decompile, or otherwise attempt to derive the source code of the Services.
- Upload, transmit, or store malicious code, spam, or unlawful content.
- Use the Services to infringe, violate, or misappropriate the rights of others.
- Attempt to gain unauthorised access to the Services or related systems or networks.
- Use the Services in violation of applicable law, including export control laws and regulations.
5. Subscriptions, Fees & Taxes
- Fees for paid plans will be communicated during checkout or in a separate order form.
- Unless otherwise stated, fees are due in full at the start of each billing period and are non-refundable.
- You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities.
- If you fail to pay fees when due, we may suspend or terminate your access to the Services.
6. Intellectual Property
We, together with our licensors, own all intellectual property rights in the Services, including all software, documentation, templates, and branding. You retain all rights in content you upload or integrate, but grant us a limited, worldwide, non-exclusive licence to host, use, and display that content solely as necessary to provide the Services to you.
7. Confidentiality
Each party agrees to protect the other party's confidential information with at least the same degree of care it uses to protect its own confidential information. Confidential information includes, without limitation, business plans, technical data, customer lists, pricing, and personal data processed through the Services.
8. Data Protection & GDPR
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"). Our Privacy Policyexplains what personal data we collect, how we use it, and the rights available to data subjects. By using the Services, you confirm that you have reviewed the Privacy Policy and will comply with any legal obligations that apply to you as a controller of personal data.
9. Third-Party Services
The Services may interoperate with third-party software, platforms, or data sources. We do not control and are not responsible for third-party services, and your use of them may be subject to separate terms and policies. Integrations may be modified or discontinued at any time.
10. Disclaimers
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
11. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, nor any loss of profits, revenues, or data. Our aggregate liability arising out of or relating to the Services shall not exceed the greater of (a) the fees paid by you to us in the twelve (12) months preceding the event giving rise to liability or (b) 500 EUR, unless otherwise agreed in a separate written contract.
12. Indemnification
You agree to indemnify, defend, and hold harmless Raian, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your use of the Services or violation of these Terms.
13. Term, Suspension & Termination
These Terms remain in effect until terminated. We may suspend or terminate your access to the Services if you materially breach these Terms or if suspension is necessary to comply with law or protect the integrity of the Services. You may terminate your account at any time by contacting us. Sections that by their nature should survive termination will remain in effect.
14. Governing Law & Dispute Resolution
Unless mandatory law in your jurisdiction provides otherwise, these Terms are governed by the laws of the jurisdiction in which Raian is established, without regard to conflict of law principles. The parties will first attempt to resolve disputes amicably. If no resolution is reached, disputes will be submitted to the competent courts of that jurisdiction, and each party consents to their exclusive jurisdiction.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes in the Services or legal requirements. We will provide notice of material changes through the Services or by email. Continued use after changes take effect constitutes acceptance of the revised Terms.
16. Contact
If you have any questions about these Terms or would like to exercise your rights, contact us atlegal@askraian.com.